Apps for Smart Phones and Devices
All smart phones typically have built in accessibility features and functions, which provide a platform on which applications (apps) can be built.
If you develop an app for the public, the content and interface options provided should follow the best practice guidelines developed by World Wide Web Consortium (W3C). These include:
- Ensure the person is informed about use of personal and device information.
- Allow the person to control application behaviour that might not otherwise be apparent, such as access to the network and access to device data.
- Enable automatic sign-in.
- Minimise application and data size.
- Make telephone numbers ‘click-to-call’.
- Optimise the application’s start up time. Customer experience is strongly influenced by the initial start-up time of an application.
Customer Communications Toolkit for the Public Service – A Universal Design Approach
Digital and Web Based Communication Systems and Services
Mobile Web Content and Apps Checklist