Digital and Web Based Communication

Following are some key Digital and Web Based Communication design considerations on how to enhance customer communication with members of the public.

The guidance should be applied when designing ways to communicate with members of the public by telephone, email, enewsletter, websites or social media.

Writing Good Web Content

The Council of the European Union approved the Directive (EU) 2016/2102 on the accessibility of the websites and mobile applications of public sector bodies. The Directive

  • Applies to the public sector only
  • Requires websites and mobile apps of public bodies to meet European accessibility standards