Content Quality

If there are issues with the quality of the content on your website, members of the public will quickly identify it. The following guidance is provided to help develop good quality website content:

Make sure your content is up-to-date

Out-of-date content will undermine the quality of the surrounding content.

Use correct spelling and punctuation

This can impact on the credibility of your website, and additionally, your services.

Be consistent with terms and formats

Use the same terms and formats for the same concept throughout your website.

For example, don’t change writing the date as ‘7 July 2017’ to writing it as the ‘07/07/14’.

Learn more

For further information on writing dates, addresses and numbers, please see Writing Addresses, Section 1: Written Communication.

Content quality control process

The following steps can be put in place to manage the quality of your content:

Assign a designated manager

Have a manager take ownership of the content function and manage it actively.

Put in place a content review process

Establish an editorial process that involves at least one round of revision and sign-off on all content.

Provide training on developing web content

All content editors and authors should be trained so that they know how to prepare web content and monitor content quality.

Develop a house style guide

The content authors and editors should be supported with a house style guide, or relevant standards and guidelines.

Assign content development as part of their job description

Content development should be a core part of the authors and editors job descriptions.

Tip

One of the most valuable processes to ensure content quality is to carry out regular reviews and to include customer feedback in these.

A review should look at each item in a body of text and assess it against the house style guide, standards and guidelines.