Face-to-Face Communication

The following guidance should be considered when communicating with a person face-to-face:

Introduce yourself to the person

Identify yourself when you approach a person and speak directly to them.

Wear a badge

When communicating with a person face-to-face, where possible, wear a name badge. This will make it easier for the person to identify who you are.

Speak directly to people

For face-to-face communication, you should always speak directly to the person. This is particularly important if a person is accompanied by an interpreter (for people who have a speech difficulty or whose first language is not English) or companion (who provides assistance to the person).

Ask the person “How can I help?”

Depending on the context of your communication if you are not sure what to do, ask how you can help. Do not just jump in. The person will know if they need help and how you can provide it.

Learn more

The Irish Human Rights and Equality Commission provides ‘For Service For All’: a practical guide for Credit Unions to improve accessibility for their members.

The Irish Human Rights and Equality Commission provides ‘Accessibility for Members of the public with Disabilities in Community Pharmacies’.

The National Adult Literacy Agency (NALA) provides ‘Writing and Design Tips’.


Example of good verbal communication. Introduce yourself to the person and ask how you can help.

Example of good verbal communication. If the person is accompanied by an interpreter or companion, speak directly to the person and not to the companion or interpreter