Public access terminals


section_image_terminal_0 (1)

These guidelines cover all information and services delivered by means of public access terminals. Public access terminals include (but are not limited to):

  • ATMs (automated teller machines)
  • Information kiosks
  • Ticket vending machines
  • Information displays (e.g. flight information)
  • Point of sale customer card payment systems
  • Card door entry systems

If the product or service combines a public access terminal with other technologies, then also refer to the guidelines for those other technologies. For example, if you are using a public kiosk to deliver web-based services or HTML content, you should also follow the web accessibility guidelines.

How to use the guidelines

1. If you are new to accessibility in general:

Read the section what is accessibility?
this tells you what is meant by "accessible" and "inaccessible", who it affects and how. It describes the benefits of accessibility for users, producers and service providers.

2. If you are new to public access terminals accessibility

Read the section about public access terminals accessibility
this describes the general requirements for the design of accessible public access terminals and the difficulties faced by users.

Planning and Procurement.

Tasks:

  • Assess a design concept or prototype
  • Assess a current offering for accessibility
  • Scope accessibility requirements
  • Write a design brief or a request for tenders (rft)

Design and Development

Tasks:

  • Plan a design project
  • Interpret accessibility requirements
  • Choose design and implementation techniques

Testing, Assessment and Quality Assurance

Tasks:

  • User test a design or prototype
  • Assess a design concept or prototype
  • Assess a current offering for accessibility
  • Scope accessibility requirements