Smart cards


These guidelines cover all information and services delivered by means of a smart card.

A smart card is a personal device that provides an intelligent link between the user and the system being used. It can help to make a system usable by the widest possible community of users by allowing the system to provide users with the best interface for their needs.

If the product or service combines a smart card with other technologies, then also refer to the guidelines for those other technologies. For example, if you are using a public kiosk that interacts with a smart card you should follow the public access terminal guidelines.

How to use the guidelines

1. If you are new to accessibility in general:

Read the section what is accessibility? this tells you what is meant by "accessible" and "inaccessible", who it affects and how. It describes the benefits of accessibility for users, producers and service providers.

2. If you are new smart card accessibility

Read the sections about smart cards accessibility. This describes the general requirements for the design of accessible smart cards and the difficulties faced by users.

3. Choose your role from the list below

To find out how to use the guidelines to carry out your tasks.

Planning and Procurement:


Project manage the deployment of a smart card solution:

Write a request for tender:

Scope accessibility requirements:

Design and Development


Design and build a smart card based solution:

Testing, Assessment and Quality Assurance


User test a design or prototype:

Assess the accessibility of a current system: