Further information

NDA information

Ask Me: Guidelines for Effective Consultation with People with Disabilities

Excellence through Accessibility (EtA)

The National Disability Authority (NDA) launched the Excellence through Accessibility Award (EtA) EtA Award in 2005. This initiative comes from a government commitment to accessibility in the 2000 Programme for Prosperity and Fairness . It aims to promote excellence in the provision of accessible public service. Government departments and their agencies are encouraged to join the scheme and to work towards reaching the highest level of accessible service delivery. The award looks at three key areas: the built environment, customer services and channels.

The NDA has published guidelines as part of the EtA award initiative. Guideline 14 requires that 'the organisation is committed to achieving conformance level Double-A with the Web Accessibility Initiative's (WAI) Web Content Accessibility Guidelines (WCAG) 1.0'

The EtA award scheme sets out a number of performance indicators for this guideline. These include full compliance of all HTML-based information and services with level Double-A of WAI WCAG but also lower levels of accessibility, including:

  • A commitment to auditing and improving accessibility;
  • A web accessibility statement in place on each website stating a commitment to reaching and maintaining level Double-A; and
  • That new content published to the site is Double-A compliant.

Participation in the EtA award provides a structured process for implementing continuous improvements in the accessibility of public websites.

The NDA's seeks to promote commitment to continuous improvement in accessibility of public services. To do this, the award encourages the development of policies, practices and relationships to ensure that achievements in accessibility are sustainable and meaningful to customers.

WAI resources

Checklist of Checkpoints for Web Content Accessibility Guidelines 1.0

W3C - Web Content Accessibility Guidelines 1.0 Priorities

W3C [DRAFT] Involving Users in Web Accessibility Evaluation

W3C - Ongoing Monitoring

W3C - Implementation Plan for Web Accessibility

Other sources of information: NDA information on accessibility policy and legislation

European Commission Communication to the Council, the European Parliament, the Economic and Social Committee, and the Committee of Regions, regarding eAccessibility

Alliance for Technology Access - Designing and Understanding Accessible WWW Pages

WebAIM - Web Accessibility in Mind

Web Accessibility for All

Irish National Centre for Technology in Education Web Publishing Centre

The National Council for the Blind of Ireland - Centre for Inclusive Technology

Writing for the web

How Users Read on the Web (Jakob Nielsen)

Applying Writing Guidelines to Web Pages (Jakob Nielsen)

Inverted Pyramids in Cyberspace (Jakob Nielsen)

Sun Microsystems Writing Guidelines - Difference between paper and online presentations

Web writing for users of varied interest levels

Web style guidance


This brief glossary covers some key accessibility terms.

Accessibility (web)

Ensuring that information or services delivered through websites are available to and usable by the widest possible audience.

Adaptive and Assistive Technologies

Hardware devices and software that are used to adapt an existing system for use by someone with a disability or that assist someone with a disability in carrying out tasks.

Audit (of accessibility)

A web accessibility audit measures your website's level of accessibility in a systematic way against a set of accessibility checkpoints.

HTML (HyperText Markup Language)

Computer language used to create web pages.

ICT(Information and Communication Technology)

The broad range of technology used in information management and communication. This includes websites and devices (such as personal computers) used to access them, in addition to many other types of technology.


A widely used screen reader program.

Screen reader

Software that reads the contents of the computer screen aloud.

Usability (web)

Ensuring that a website or service facilitates users in carrying out their goals.

XML (eXtensible Markup Language)

Computer language used to structure information. XML and some related technologies can help to facilitate web accessibility.