Benefits for users

This section provides a cross-reference of the benefit of specific accessibility features for particular user groups. Organisations can use the checklist to prioritise and validate that the most features are to be provided. Each guideline on the checklist provides a link to a more detailed discussion with suggestions for how its implementation may be tested.

Items on the checklist are grouped by user interaction with the smart card service and system in the order that a user is likely to interact with the service. It is useful to assess how a user interacts with all the card services to ensure that all aspects have been considered. For example, the user needs to apply for a card, understand how to use it, use the card operationally and should know what to do if it is lost or stolen.

This structure is used to group the guidelines by the following topics:

Legend

no significant benefits No significant benefits

minor benefits minor benefits

moderate benefitsmoderate benefits

major benefitsmajor benefits







Literature and application forms Visual Hearing Physical Cognitive Ageing
Information literature about the service available in a range of alternative formats major benefits no significant benefits no significant benefits no significant benefits no significant benefits
Information literature in clear, simple language no significant benefits no significant benefits no significant benefits major benefits moderate benefits
Application form available in alternative formats major benefits no significant benefits no significant benefits no significant benefits no significant benefits
Application form easy to understand no significant benefits no significant benefits no significant benefits major benefits minor benefits
Instructions in at least 16 point type size major benefits no significant benefits minor benefits minor benefits moderate benefits
Good contrast text major benefits no significant benefits minor benefits minor benefits moderate benefits
Plain background for text major benefits no significant benefits minor benefits minor benefits moderate benefits
Legible typeface major benefits no significant benefits minor benefits moderate benefits moderate benefits
Short line length major benefits no significant benefits minor benefits moderate benefits moderate benefits
Mechanism for issuing PINs to blind customers moderate benefits no significant benefits no significant benefits no significant benefits no significant benefits
Appropriate arrangements for registering biometrics major benefits minor benefits major benefits major benefits moderate benefits






Training in the use of the system Visual Hearing Physical Cognitive Ageing
Assistance for first-time users major benefits no significant benefits no significant benefits major benefits major benefits
Intelligent help facility minor benefits no significant benefits no significant benefits moderate benefits moderate benefits
Video help available no significant benefits moderate benefits no significant benefits moderate benefits minor benefits






Terminal environment Visual Hearing Physical Cognitive Ageing
Location signs easy to read major benefits no significant benefits no significant benefits minor benefits moderate benefits
Adequate lighting levels major benefits no significant benefits no significant benefits no significant benefits moderate benefits
Appropriate queuing arrangements moderate benefits no significant benefits no significant benefits major benefits minor benefits
Clear path for wheelchairs minor benefits no significant benefits major benefits no significant benefits no significant benefits
Level surface around terminal minor benefits no significant benefits major benefits no significant benefits moderate benefits
Location system for blind users major benefits no significant benefits no significant benefits no significant benefits no significant benefits
Room for footrest of a wheelchair no significant benefits no significant benefits major benefits no significant benefits no significant benefits
Notch for leaning walking stick no significant benefits no significant benefits moderate benefits no significant benefits moderate benefits






Physical user interface Visual Hearing Physical Cognitive Ageing
Controls reachable from a wheelchair no significant benefits no significant benefits major benefits no significant benefits no significant benefits






Labels and instructions Visual Hearing Physical Cognitive Ageing
Labels positioned for easy reading major benefits no significant benefits major benefits minor benefits major benefits
Labels legible for users with low vision major benefits no significant benefits no significant benefits no significant benefits no significant benefits
Numbered instructions minor benefits no significant benefits no significant benefits moderate benefits minor benefits
Simple, meaningful icons minor benefits no significant benefits no significant benefits major benefits moderate benefits






Cards Visual Hearing Physical Cognitive Ageing
Include user preferences on card (EN 1332-4) major benefits moderate benefits major benefits major benefits major benefits
Incorporate orientation notch (EN 1332-2) major benefits no significant benefits no significant benefits minor benefits minor benefits
Tactual differentiation of cards (EN 1332-5) moderate benefits no significant benefits no significant benefits no significant benefits no significant benefits
Illuminated contact card reader entry moderate benefits minor benefits no significant benefits moderate benefits minor benefits
Funnelled contact card entry slot minor benefits no significant benefits major benefits no significant benefits minor benefits
Clear indication of contactless card reader moderate benefits minor benefits no significant benefits moderate benefits minor benefits






Authentication Visual Hearing Physical Cognitive Ageing
Alternative to PIN moderate benefits no significant benefits no significant benefits major benefits moderate benefits
Ability to change PIN moderate benefits minor benefits minor benefits major benefits moderate benefits
Choice of biometric verification major benefits no significant benefits major benefits moderate benefits moderate benefits
Clear instructions for lost and stolen cards moderate benefits moderate benefits moderate benefits no significant benefits moderate benefits






Displays Visual Hearing Physical Cognitive Ageing
Screen shielded from sunlight major benefits no significant benefits no significant benefits no significant benefits minor benefits
Minimal parallex moderate benefits no significant benefits moderate benefits no significant benefits minor benefits
Allow for red/green and blue/yellow colour blindness major benefits no significant benefits no significant benefits no significant benefits no significant benefits
Inductive loop facility no significant benefits moderate benefits no significant benefits no significant benefits no significant benefits
Jack socket for audible output major benefits no significant benefits no significant benefits no significant benefits no significant benefits
Speech output major benefits no significant benefits no significant benefits minor benefits minor benefits






Operation Visual Hearing Physical Cognitive Ageing
Good contrast labels in clear typeface major benefits no significant benefits moderate benefits moderate benefits major benefits
Use simple vocabulary no significant benefits no significant benefits no significant benefits major benefits minor benefits






Keypads Visual Hearing Physical Cognitive Ageing
Adjustable privacy shield moderate benefits no significant benefits major benefits no significant benefits no significant benefits
Consistent user interface for similar terminals major benefits minor benefits minor benefits major benefits moderate benefits
Tactual differentiation of keys major benefits no significant benefits no significant benefits no significant benefits no significant benefits
Appropriate colour coding major benefits no significant benefits no significant benefits minor benefits moderate benefits
Tactual markings of function keys major benefits no significant benefits no significant benefits no significant benefits no significant benefits
Use telephone layout for numeric keys major benefits no significant benefits no significant benefits no significant benefits no significant benefits
Raised dot on number 5 major benefits no significant benefits no significant benefits no significant benefits no significant benefits
Clear visual markings on the keys major benefits no significant benefits no significant benefits minor benefits minor benefits
Raised or recessed keys major benefits no significant benefits no significant benefits no significant benefits no significant benefits
Well-spaced keys moderate benefits no significant benefits moderate benefits no significant benefits moderate benefits
Internally illuminated keys moderate benefits no significant benefits no significant benefits minor benefits minor benefits
Tactile and audible feedback on key press major benefits no significant benefits moderate benefits no significant benefits moderate benefits
Extra time allowed for key input moderate benefits no significant benefits moderate benefits moderate benefits minor benefits






Touchscreens Visual Hearing Physical Cognitive Ageing
Is there an indication that it is a touchscreen? major benefits no significant benefits no significant benefits major benefits minor benefits
Touchscreen shielded from sunlight major benefits no significant benefits moderate benefits no significant benefits minor benefits
Touchscreen reachable from a wheelchair no significant benefits no significant benefits major benefits no significant benefits no significant benefits
Option to increase character size major benefits no significant benefits major benefits minor benefits major benefits
Large key fields major benefits no significant benefits major benefits minor benefits major benefits
Text accompanies graphical symbols minor benefits no significant benefits no significant benefits major benefits minor benefits
Optional speech output major benefits no significant benefits no significant benefits moderate benefits minor benefits
Keyboard alternative to the touchscreen major benefits no significant benefits major benefits no significant benefits no significant benefits
Active areas well separated major benefits no significant benefits major benefits moderate benefits minor benefits






Retrieving output Visual Hearing Physical Cognitive Ageing
Documents protrude at least 3cm moderate benefits no significant benefits major benefits minor benefits minor benefits
Cards protrude at least 2cm moderate benefits no significant benefits major benefits minor benefits minor benefits
Minimum force needed to withdraw card minor benefits no significant benefits moderate benefits minor benefits minor benefits






Lost and Stolen Cards Visual Hearing Physical Cognitive Ageing
Allow time to find misplaced card no significant benefits no significant benefits no significant benefits minor benefits minor benefits
Provide direct phone access minor benefits minor benefits minor benefits major benefits major benefits






Alternative Service Visual Hearing Physical Cognitive Ageing
Trained customer service agents moderate benefits minor benefits minor benefits major benefits moderate benefits

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