Communication Design Question Sets

For some communication design decisions, it can be difficult to locate existing design guidance that is relevant.

In some cases, it will be necessary to use a Universal Design approach (process), which prioritises the diverse needs, characteristics, capabilities and preferences of people. An easy way to learn more about this is through the short animation Meet The Normals. This approach is detailed in the European standard IS EN 17161:2019.

The following sets of questions are also helpful for use when relevant communication design guidance is not available. The questions can also help to inform initial planning, purchase specifications (procurement) and user testing.

The Written Communication and Verbal Communication design question sets can also be used to inform Digital and Web Based design decisions where relevant.

For additional information, visit the website for the Centre for Excellence in Universal Design.


More information about designing for people is available in the International Organisation for Standardisation (ISO) Guide 71:2014 at a free Guide for addressing accessibility in standards. Annex B contains a tool about optional terminology based on the International Classification of Functioning, Disability and Health (ICF)

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The Centre for Excellence in Universal Design (CEUD) provides further information about Universal Design and Body Size.

CEUD provides information on Universal Design and the International Classification of Functioning, Disability and Health (ICF).