Digital and Web Based Communication Guidance
Following are some key digital and web based communication design considerations on how to enhance customer communication with members of the public.
The guidance should be applied when designing ways to communicate with members of the public by telephone, email, enewsletter, websites or social media.
The Council of the European Union approved the Directive (EU) 2016/2102 on the accessibility of the websites and mobile applications of public sector bodies. The Directive
- Applies to the public sector only
- Requires websites and mobile apps of public bodies to meet European accessibility standards
The European Standard EN 301 549 on accessibility of ICT products and services can be used by public bodies to meet the requirements of the Directive. The standard is intended for the public procurement of ICT products and services.