Guidelines for Telecoms Accessibility - Priority 1
Following priority 1 will ensure that the device or service can be used by most people with impaired mobility, vision, hearing, cognition and language understanding.
- 1.1 Ensure that all operable parts are reachable by people of all heights and people sitting in a wheelchair or buggy
- 1.2 Ensure that displays are within sight of people of all heights and people sitting in a wheelchair or buggy
- 1.3 Ensure that controls are adequately sized and sufficiently spaced to be operated by people with limited dexterity
Explanation and help for adequately sizing and spacing controls
- 1.4 Ensure that operation requires minimal strength, grip and wrist twisting
Explanation and help for requiring minimal strength, grip and twisting
- 1.5 Ensure that the device can be operated using only one hand
- 1.6 Ensure that users with restricted or no vision can use all functions of the device
Explanation and help for allowing for operation with restricted vision
- 1.7 Ensure that all outputs under the control of the device can be perceived by users with restricted or no vision
Explanation and help for ensuring outputs can be perceived with restricted vision
- 1.8 Ensure that videophones provide accurate reproduction of text and sign language
Explanation and help for accurately reproducing text and sign language
- 1.9 Ensure that all outputs under the control of the device can be perceived by users with restricted or no hearing
Explanation and help for ensuring outputs can be perceived with restricted hearing
- 1.10 Ensure compatibility with assistive technologies
Explanation and help for ensuring compatibility with assistive technologies
- 1.11 If using telephone cards, ensure that the card can be inserted into the card reader in its correct orientation without requiring vision
Explanation and help for ensuring cards can be used without vision
- 1.12 Use the simplest language possible for instructions and outputs and, in visual displays, supplement it with pictorial information or spoken language
- 1.13 Do not cause the display to flash at a frequency of above 2Hz
- 1.14 Ensure that users can get to the device along an unobstructed path and operate it from a stable position
- Explanation and help for allowing unobstructed approach
- 1.15 For Interactive Voice Response (IVR) systems, provide an equivalent service through an accessible channel for users who still cannot use the system
Explanation and help for providing an equivalent alternative service