Test the quality of audio description and invite audience feedback

The best way to assess the quality of audio description is to run user tests with blind viewers. Tests should aim to assess all important characteristics, including the understandability, accuracy, objectivity, completeness, helpfulness, timing, volume level, distinguishability, obtrusiveness, voice characteristics and suitability for the programme content and audience.

Broadcasters can also provide a way for viewers to give feedback on quality issues by providing a telephone number that will accept voice calls and texts along with other quick access channels such as email and Twitter.