Include all essential accessories

Rationale

Trying to install equipment without having all the required parts can be confusing, frustrating and time consuming for anyone. This frustration is well illustrated in the Relative Confusion drama where the characters have to return repeatedly to the shop to get the right cable.

Directions and techniques

Include all the necessary items within the packaging (high priority)

All the parts needed to get the equipment fully connected and working in the region of sale should be provided within the packaging. This includes, but may not be limited to:

• At least one appropriate connector lead (e.g. HDMI or SCART);
• Batteries if they are required;
• The correct mains plug for the location of use.