Test the quality of sign language interpretation and invite audience feedback

The best way to assess the quality of sign language interpreting is to run user tests with sign language users. Tests should aim to assess all important characteristics, including the understandability, accuracy, objectivity, completeness, helpfulness, timing, visual appearance and suitability for the programme content and audience.

Broadcasters can also provide a way for viewers to give feedback on quality issues by providing a telephone number that will accept voice calls and texts along with other quick access channels such as email and Twitter.