Benefits for users

This section provides a cross-reference of the benefit of specific accessibility features for particular user groups. Organisations can use the checklist to prioritise and validate that the most features are to be provided. Each guideline on the checklist provides a link to a more detailed discussion with suggestions for how its implementation may be tested.

Items on the checklist are grouped by user interaction with the smart card service and system in the order that a user is likely to interact with the service. It is useful to assess how a user interacts with all the card services to ensure that all aspects have been considered. For example, the user needs to apply for a card, understand how to use it, use the card operationally and should know what to do if it is lost or stolen.

This structure is used to group the guidelines by the following topics:

Legend

no significant benefits no significant benefits

minor benefits minor benefits

moderate benefitsmoderate benefits

major benefitsmajor benefits







literature and application formsvisualhearingphysicalcognitiveageing
major benefitsno significant benefitsno significant benefitsno significant benefitsno significant benefits
no significant benefitsno significant benefitsno significant benefitsmajor benefitsmoderate benefits
major benefitsno significant benefitsno significant benefitsno significant benefitsno significant benefits
no significant benefitsno significant benefitsno significant benefitsmajor benefitsminor benefits
major benefitsno significant benefitsminor benefitsminor benefitsmoderate benefits
major benefitsno significant benefitsminor benefitsminor benefitsmoderate benefits
major benefitsno significant benefitsminor benefitsminor benefitsmoderate benefits
major benefitsno significant benefitsminor benefitsmoderate benefitsmoderate benefits
major benefitsno significant benefitsminor benefitsmoderate benefitsmoderate benefits
moderate benefitsno significant benefitsno significant benefitsno significant benefitsno significant benefits
major benefitsminor benefitsmajor benefitsmajor benefitsmoderate benefits







training in the use of the systemvisualhearingphysicalcognitiveageing
major benefitsno significant benefitsno significant benefitsmajor benefitsmajor benefits
minor benefitsno significant benefitsno significant benefitsmoderate benefitsmoderate benefits
no significant benefitsmoderate benefitsno significant benefitsmoderate benefitsminor benefits







terminal environmentvisualhearingphysicalcognitiveageing
major benefitsno significant benefitsno significant benefitsminor benefitsmoderate benefits
major benefitsno significant benefitsno significant benefitsno significant benefitsmoderate benefits
moderate benefitsno significant benefitsno significant benefitsmajor benefitsminor benefits
minor benefitsno significant benefitsmajor benefitsno significant benefitsno significant benefits
minor benefitsno significant benefitsmajor benefitsno significant benefitsmoderate benefits
major benefitsno significant benefitsno significant benefitsno significant benefitsno significant benefits
no significant benefitsno significant benefitsmajor benefitsno significant benefitsno significant benefits
no significant benefitsno significant benefitsmoderate benefitsno significant benefitsmoderate benefits







physical user interfacevisualhearingphysicalcognitiveageing
controls reachable from a wheelchairno significant benefitsno significant benefitsmajor benefitsno significant benefitsno significant benefits







labels and instructionsvisualhearingphysicalcognitiveageing
major benefitsno significant benefitsmajor benefitsminor benefitsmajor benefits
major benefitsno significant benefitsno significant benefitsno significant benefitsno significant benefits
minor benefitsno significant benefitsno significant benefitsmoderate benefitsminor benefits
minor benefitsno significant benefitsno significant benefitsmajor benefitsmoderate benefits







cardsvisualhearingphysicalcognitiveageing
major benefitsmoderate benefitsmajor benefitsmajor benefitsmajor benefits
major benefitsno significant benefitsno significant benefitsminor benefitsminor benefits
moderate benefitsno significant benefitsno significant benefitsno significant benefitsno significant benefits
moderate benefitsminor benefitsno significant benefitsmoderate benefitsminor benefits
minor benefitsno significant benefitsmajor benefitsno significant benefitsminor benefits
moderate benefitsminor benefitsno significant benefitsmoderate benefitsminor benefits







authenticationvisualhearingphysicalcognitiveageing
moderate benefitsno significant benefitsno significant benefitsmajor benefitsmoderate benefits
moderate benefitsminor benefitsminor benefitsmajor benefitsmoderate benefits
major benefitsno significant benefitsmajor benefitsmoderate benefitsmoderate benefits
moderate benefitsmoderate benefitsmoderate benefitsno significant benefitsmoderate benefits







displaysvisualhearingphysicalcognitiveageing
major benefitsno significant benefitsno significant benefitsno significant benefitsminor benefits
moderate benefitsno significant benefitsmoderate benefitsno significant benefitsminor benefits
major benefitsno significant benefitsno significant benefitsno significant benefitsno significant benefits
no significant benefitsmoderate benefitsno significant benefitsno significant benefitsno significant benefits
major benefitsno significant benefitsno significant benefitsno significant benefitsno significant benefits
major benefitsno significant benefitsno significant benefitsminor benefitsminor benefits







operationvisualhearingphysicalcognitiveageing
major benefitsno significant benefitsmoderate benefitsmoderate benefitsmajor benefits
no significant benefitsno significant benefitsno significant benefitsmajor benefitsminor benefits







keypadsvisualhearingphysicalcognitiveageing
moderate benefitsno significant benefitsmajor benefitsno significant benefitsno significant benefits
major benefitsminor benefitsminor benefitsmajor benefitsmoderate benefits
major benefitsno significant benefitsno significant benefitsno significant benefitsno significant benefits
major benefitsno significant benefitsno significant benefitsminor benefitsmoderate benefits
major benefitsno significant benefitsno significant benefitsno significant benefitsno significant benefits
major benefitsno significant benefitsno significant benefitsno significant benefitsno significant benefits
major benefitsno significant benefitsno significant benefitsno significant benefitsno significant benefits
major benefitsno significant benefitsno significant benefitsminor benefitsminor benefits
major benefitsno significant benefitsno significant benefitsno significant benefitsno significant benefits
moderate benefitsno significant benefitsmoderate benefitsno significant benefitsmoderate benefits
moderate benefitsno significant benefitsno significant benefitsminor benefitsminor benefits
major benefitsno significant benefitsmoderate benefitsno significant benefitsmoderate benefits
moderate benefitsno significant benefitsmoderate benefitsmoderate benefitsminor benefits







touchscreensvisualhearingphysicalcognitiveageing
major benefitsno significant benefitsno significant benefitsmajor benefitsminor benefits
major benefitsno significant benefitsmoderate benefitsno significant benefitsminor benefits
no significant benefitsno significant benefitsmajor benefitsno significant benefitsno significant benefits
major benefitsno significant benefitsmajor benefitsminor benefitsmajor benefits
major benefitsno significant benefitsmajor benefitsminor benefitsmajor benefits
minor benefitsno significant benefitsno significant benefitsmajor benefitsminor benefits
major benefitsno significant benefitsno significant benefitsmoderate benefitsminor benefits
major benefitsno significant benefitsmajor benefitsno significant benefitsno significant benefits
major benefitsno significant benefitsmajor benefitsmoderate benefitsminor benefits







retrieving outputvisualhearingphysicalcognitiveageing
moderate benefitsno significant benefitsmajor benefitsminor benefitsminor benefits
moderate benefitsno significant benefitsmajor benefitsminor benefitsminor benefits
minor benefitsno significant benefitsmoderate benefitsminor benefitsminor benefits







lost and stolen cardsvisualhearingphysicalcognitiveageing
no significant benefitsno significant benefitsno significant benefitsminor benefitsminor benefits
minor benefitsminor benefitsminor benefitsmajor benefitsmajor benefits







alternative servicevisualhearingphysicalcognitiveageing
moderate benefitsminor benefitsminor benefitsmajor benefitsmoderate benefits