Benefits for users

This section provides a cross-reference of the benefit of specific accessibility features for particular user groups. Organisations can use the checklist to prioritise and validate that the most features are to be provided. Each guideline on the checklist provides a link to a more detailed discussion with suggestions for how its implementation may be tested.

Items on the checklist are grouped by user interaction with the smart card service and system in the order that a user is likely to interact with the service. It is useful to assess how a user interacts with all the card services to ensure that all aspects have been considered. For example, the user needs to apply for a card, understand how to use it, use the card operationally and should know what to do if it is lost or stolen.

This structure is used to group the guidelines by the following topics:

Legend

no significant benefits no significant benefits

minor benefits minor benefits

moderate benefitsmoderate benefits

major benefitsmajor benefits







literature and application formsvisualhearingphysicalcognitiveageing
information literature about the service available in a range of alternative formatsmajor benefitsno significant benefitsno significant benefitsno significant benefitsno significant benefits
information literature in clear, simple languageno significant benefitsno significant benefitsno significant benefitsmajor benefitsmoderate benefits
application form available in alternative formatsmajor benefitsno significant benefitsno significant benefitsno significant benefitsno significant benefits
application form easy to understandno significant benefitsno significant benefitsno significant benefitsmajor benefitsminor benefits
instructions in at least 16 point type sizemajor benefitsno significant benefitsminor benefitsminor benefitsmoderate benefits
good contrast textmajor benefitsno significant benefitsminor benefitsminor benefitsmoderate benefits
plain background for textmajor benefitsno significant benefitsminor benefitsminor benefitsmoderate benefits
legible typefacemajor benefitsno significant benefitsminor benefitsmoderate benefitsmoderate benefits
short line lengthmajor benefitsno significant benefitsminor benefitsmoderate benefitsmoderate benefits
mechanism for issuing pins to blind customersmoderate benefitsno significant benefitsno significant benefitsno significant benefitsno significant benefits
appropriate arrangements for registering biometricsmajor benefitsminor benefitsmajor benefitsmajor benefitsmoderate benefits







training in the use of the systemvisualhearingphysicalcognitiveageing
assistance for first-time usersmajor benefitsno significant benefitsno significant benefitsmajor benefitsmajor benefits
intelligent help facilityminor benefitsno significant benefitsno significant benefitsmoderate benefitsmoderate benefits
video help availableno significant benefitsmoderate benefitsno significant benefitsmoderate benefitsminor benefits







terminal environmentvisualhearingphysicalcognitiveageing
location signs easy to readmajor benefitsno significant benefitsno significant benefitsminor benefitsmoderate benefits
adequate lighting levelsmajor benefitsno significant benefitsno significant benefitsno significant benefitsmoderate benefits
appropriate queuing arrangementsmoderate benefitsno significant benefitsno significant benefitsmajor benefitsminor benefits
clear path for wheelchairsminor benefitsno significant benefitsmajor benefitsno significant benefitsno significant benefits
level surface around terminalminor benefitsno significant benefitsmajor benefitsno significant benefitsmoderate benefits
location system for blind usersmajor benefitsno significant benefitsno significant benefitsno significant benefitsno significant benefits
room for footrest of a wheelchairno significant benefitsno significant benefitsmajor benefitsno significant benefitsno significant benefits
notch for leaning walking stickno significant benefitsno significant benefitsmoderate benefitsno significant benefitsmoderate benefits







physical user interfacevisualhearingphysicalcognitiveageing
controls reachable from a wheelchairno significant benefitsno significant benefitsmajor benefitsno significant benefitsno significant benefits







labels and instructionsvisualhearingphysicalcognitiveageing
labels positioned for easy readingmajor benefitsno significant benefitsmajor benefitsminor benefitsmajor benefits
labels legible for users with low visionmajor benefitsno significant benefitsno significant benefitsno significant benefitsno significant benefits
numbered instructionsminor benefitsno significant benefitsno significant benefitsmoderate benefitsminor benefits
simple, meaningful iconsminor benefitsno significant benefitsno significant benefitsmajor benefitsmoderate benefits







cardsvisualhearingphysicalcognitiveageing
include user preferences on card (en 1332-4)major benefitsmoderate benefitsmajor benefitsmajor benefitsmajor benefits
incorporate orientation notch (en 1332-2)major benefitsno significant benefitsno significant benefitsminor benefitsminor benefits
tactual differentiation of cards (en 1332-5)moderate benefitsno significant benefitsno significant benefitsno significant benefitsno significant benefits
illuminated contact card reader entrymoderate benefitsminor benefitsno significant benefitsmoderate benefitsminor benefits
funnelled contact card entry slotminor benefitsno significant benefitsmajor benefitsno significant benefitsminor benefits
clear indication of contactless card readermoderate benefitsminor benefitsno significant benefitsmoderate benefitsminor benefits







authenticationvisualhearingphysicalcognitiveageing
alternative to pinmoderate benefitsno significant benefitsno significant benefitsmajor benefitsmoderate benefits
ability to change pinmoderate benefitsminor benefitsminor benefitsmajor benefitsmoderate benefits
choice of biometric verificationmajor benefitsno significant benefitsmajor benefitsmoderate benefitsmoderate benefits
clear instructions for lost and stolen cardsmoderate benefitsmoderate benefitsmoderate benefitsno significant benefitsmoderate benefits







displaysvisualhearingphysicalcognitiveageing
screen shielded from sunlightmajor benefitsno significant benefitsno significant benefitsno significant benefitsminor benefits
minimal parallexmoderate benefitsno significant benefitsmoderate benefitsno significant benefitsminor benefits
allow for red/green and blue/yellow colour blindnessmajor benefitsno significant benefitsno significant benefitsno significant benefitsno significant benefits
inductive loop facilityno significant benefitsmoderate benefitsno significant benefitsno significant benefitsno significant benefits
jack socket for audible outputmajor benefitsno significant benefitsno significant benefitsno significant benefitsno significant benefits
speech outputmajor benefitsno significant benefitsno significant benefitsminor benefitsminor benefits







operationvisualhearingphysicalcognitiveageing
good contrast labels in clear typefacemajor benefitsno significant benefitsmoderate benefitsmoderate benefitsmajor benefits
use simple vocabularyno significant benefitsno significant benefitsno significant benefitsmajor benefitsminor benefits







keypadsvisualhearingphysicalcognitiveageing
adjustable privacy shieldmoderate benefitsno significant benefitsmajor benefitsno significant benefitsno significant benefits
consistent user interface for similar terminalsmajor benefitsminor benefitsminor benefitsmajor benefitsmoderate benefits
tactual differentiation of keysmajor benefitsno significant benefitsno significant benefitsno significant benefitsno significant benefits
appropriate colour codingmajor benefitsno significant benefitsno significant benefitsminor benefitsmoderate benefits
tactual markings of function keysmajor benefitsno significant benefitsno significant benefitsno significant benefitsno significant benefits
use telephone layout for numeric keysmajor benefitsno significant benefitsno significant benefitsno significant benefitsno significant benefits
raised dot on number 5major benefitsno significant benefitsno significant benefitsno significant benefitsno significant benefits
clear visual markings on the keysmajor benefitsno significant benefitsno significant benefitsminor benefitsminor benefits
raised or recessed keysmajor benefitsno significant benefitsno significant benefitsno significant benefitsno significant benefits
well-spaced keysmoderate benefitsno significant benefitsmoderate benefitsno significant benefitsmoderate benefits
internally illuminated keysmoderate benefitsno significant benefitsno significant benefitsminor benefitsminor benefits
tactile and audible feedback on key pressmajor benefitsno significant benefitsmoderate benefitsno significant benefitsmoderate benefits
extra time allowed for key inputmoderate benefitsno significant benefitsmoderate benefitsmoderate benefitsminor benefits







touchscreensvisualhearingphysicalcognitiveageing
is there an indication that it is a touchscreen?major benefitsno significant benefitsno significant benefitsmajor benefitsminor benefits
touchscreen shielded from sunlightmajor benefitsno significant benefitsmoderate benefitsno significant benefitsminor benefits
touchscreen reachable from a wheelchairno significant benefitsno significant benefitsmajor benefitsno significant benefitsno significant benefits
option to increase character sizemajor benefitsno significant benefitsmajor benefitsminor benefitsmajor benefits
large key fieldsmajor benefitsno significant benefitsmajor benefitsminor benefitsmajor benefits
text accompanies graphical symbolsminor benefitsno significant benefitsno significant benefitsmajor benefitsminor benefits
optional speech outputmajor benefitsno significant benefitsno significant benefitsmoderate benefitsminor benefits
keyboard alternative to the touchscreenmajor benefitsno significant benefitsmajor benefitsno significant benefitsno significant benefits
active areas well separatedmajor benefitsno significant benefitsmajor benefitsmoderate benefitsminor benefits







retrieving outputvisualhearingphysicalcognitiveageing
documents protrude at least 3cmmoderate benefitsno significant benefitsmajor benefitsminor benefitsminor benefits
cards protrude at least 2cmmoderate benefitsno significant benefitsmajor benefitsminor benefitsminor benefits
minimum force needed to withdraw cardminor benefitsno significant benefitsmoderate benefitsminor benefitsminor benefits







lost and stolen cardsvisualhearingphysicalcognitiveageing
allow time to find misplaced cardno significant benefitsno significant benefitsno significant benefitsminor benefitsminor benefits
provide direct phone accessminor benefitsminor benefitsminor benefitsmajor benefitsmajor benefits







alternative servicevisualhearingphysicalcognitiveageing
trained customer service agentsmoderate benefitsminor benefitsminor benefitsmajor benefitsmoderate benefits