Standards
Contents of this Page
A listing of relevant international standards regarding television services and consumer equipment.
Worldwide
Digital Video Broadcasting Project (DVB)
EBU, 17a Ancienne Route, CH-1218 Grand Saconnex, Geneva, Switzerland
Tel: +41 22 717 27 14; Fax +41 22 717 2727
Email: dvb@dvb.Org; Web:www.dvb.Org
- EN 300 743 V1.3.1 (2006) Subtitling systems (Published by
the European Telecommunications Standards Institute). - DVB BlueBook A156 (2011) Addition to EN 300 743 v1.3.1
for Subtitles with Plano-Stereoscopic Content (3D).
InterNational Committee for Information Technology Standards (INCITS)
INCITS Secretariat c/o Information Technology Industry Council, 1250 Eye Street NW, Suite 200, Washington, DC 20005, USA.
Tel: +1 202 737 8888; Fax +1 202 638 4922
Email: INcits@itic.Org; Web:www.INcits.Org
- ANSI/INCITS 389 Protocol to facilitate operation of
information and electronic products through remote and alternative interfaces
and intelligent agents: Universal remote console.
International Electrotechnical Commission (IEC)
3 rue de Varembé, CH-1211 Geneva 20, Switzerland.
Tel: +41 22 7340 150; Fax: +41 22 7333 843
Webwww.iec.Ch
- TR 62678: Audio, video and multimedia systems and
equipment activities and considerations related to accessibility and usability.
Edition 1.0.
International Organisation for Standardisation (ISO)
1 rue de Varembé, Case postale 56, CH-1211 Geneva 20, Switzerland.
Tel: +41 22 749 0111; Fax: +41 22 733 3430
Webwww.iso.Ch
- ISO/IEC 24752-1 (2008) Information technology - User
interfaces - Universal remote console - Part 1: Framework. - ISO/IEC 24752-2 (2008) Information technology - User
interfaces - Universal remote console - Part 2: User interface socket
description. - ISO/IEC 24752-3 (2008) Information technology - User
interfaces - Universal remote console - Part 3: Presentation
template. - ISO/IEC 24752-4 (2008) Information technology - User
interfaces - Universal remote console - Part 4: Target description. - ISO/IEC 24752-5 (2008) Information technology - User
interfaces - Universal remote console - Part 5: Resource
description. - ISO/IEC Guide 71 (2001) Guidelines for standards
developers to address the needs of older persons with disabilities. - ISO/IEC Guide 71.2 Guidelines to address the needs of
older persons and persons with disabilities when developing
standards. - ISO/IEC TR 19765 Information Technology - Survey of icons
and symbols that provide access to functions and facilities to improve the use
of IT products by the elderly and persons with disabilities. - ISO/IEC TR 19766 Information Technology - Guidelines for
the design of icons and symbols to be accessible to all users, including the
elderly and persons with disabilities. - ISO/IEC TR 29136-1 (2009) Information Technology --
Accessibility Considerations for people with disabilities
O Part 1: User Needs Summary
O Part 2: Standards Inventory
O Part 3: Guidance on user needs mapping
- ISO IS 9241-171 Ergonomics of human-system interaction -
Guidance on software accessibility. (A restructured version of ISO TS
16071). - ISO IS 9241-20 Ergonomics of human-system interaction -
Accessibility guideline for information communication equipment and services -
General guidelines. - ISO TR 22411 Ergonomic data and guidelines for the
application of ISO/IEC Guide 71 in standards related to products and services to
address the needs of older persons and persons with disabilities. - ISO TS 16071 Guidance on accessibility.
World Wide Web Consortium (W3C)
ERCIM, 2004, route des Lucioles, BP 93, 06902 Sophia-Antipolis, Cedex, France.
Tel: +33 4 92 38 75 90; Fax: +33 4 92 38 78 22
Web:www.w3.Org
- WCAG Web Content Accessibility Guidelines.
- UAAG User Agent Accessibility Guidelines.
Europe-Wide
Comité Européen de Normalisation (CEN)
36 rue de Stassart, B-1050 Brussels, Belgium.
Tel: + 32 2 550 08 11; Fax: + 32 2 550 08 19
Email: infodesk@Cenorm.Be Webwww.Cenorm.Be
- TS 15945 (2011) Packaging "Ease of opening"
Criteria and test methods for evaluating consumer packaging. - Guide 6 (2002) Guidelines for standards developers to
address the needs of older persons and persons with disabilities. Equivalent to ISO/IEC Guide 71.
European Telecommunications Standards Institute (ETSI)
650 Route des Lucioles, F-06921 Sophia Antipolis Cedex, France.
Tel: +33 4 92 94 42 00; Fax: +33 4 93 65 47 16
Webwww.Etsi.Org
- DEG HF 00031 Human factors guidelines for IT products and services: Design for all.
- EG 201 379: Framework for the development, evaluation and selection of graphical symbols
- EG 202 048: Guidelines on the multimodality of icons, symbols and pictograms
- EG 202 116 (2002) Guidelines for IT products and services: Design for all.
- EG 201 472: Usability evaluation for the design of telecommunication systems, services and terminals
- EG 202 670: User experience guidelines for real-time communication services expressed in Quality of Service terms
- EN 300 468 V1.11.1 (2010), Digital Video Broadcasting (DVB); Specification for Service Information (SI) in DVB systems.
- EN 300 472 v1.3.1 (2003), Digital Video Broadcasting (DVB); Specification for conveying ITU-R System B Teletext in DVB bitstreams.
- EN 300 707 V1.2.1 (2003) Electronic Programme Guide
(EPG): Protocol for a TV Guide using electronic data transmission. - EN 300 708 V1.2.1 (2003) Television systems: Data
transmission within Teletext. - EN 300 743 V1.3.1 (2006), Digital Video Broadcasting
(DVB); Subtitling systems. - EN 300 744 V1.5.1 (2004) Digital Video Broadcasting
(DVB): Framing structure, channel coding and modulation for digital terrestrial
television. - ES 200 800 V1.3.1 (2001) Digital Video Broadcasting
(DVB): DVB interaction channel for Cable TV distribution systems
(CATV). - ES 201 381 (1998) Telecommunication keypads and
keyboards: Tactile identifiers. - ES 201 384 Human Factors telecommunication keypads and
keyboards - tactile identifiers - ES 202 432 V1.1.1 (2006) Access symbols for use with
video content and ICT devices. - ES 300 640 Human Factors (HF); Assignment of alphabetic
letters to digits on standard telephone keypad arrays. - ETR 345 (1997) Characteristics of telephone keypads and
keyboards; Requirements of elderly and disabled people. - TR 102 520 V1.1.2 Access symbols for use with video
content and ICT devices; Development and evaluation. - TR 102 988 Ver. 1.1.1 (2011) Media Content Distribution
(MCD); Programme guide information distribution, situation and
perspective - TR 102 989 Ver. 1.1.1 (2011) Media Content Distribution
(MCD); Subtitles distribution, situation and perspectives
Canada
Canadian Standards Association (CSA)
CSA International, 178 Rexdale Boulevard, Toronto, Ontario M9W 1RE, Canada.
Webwww.csa.Ca
- B480-02 (2002) Customer Service for People with
Disabilities.
Japan
Japanese Industrial Standards Committee (JISC)
1-3-1 Kasumigaseki, Chiyoda-ku, Tokyou 100-8901, Japan.
Webwww.Jisc.Org
- JIS S 0011: (2000) Guidelines for all people including
elderly and people with disabilities - Marking of tactile dots on consumer
products. - JIS S 0012: (2000) Guidelines for all people including
elderly and people with disabilities - Usability of consumer
products. - JIS S 0013: Guidelines for the elderly and people with
disabilities - Auditory signals on consumer products. - JIS S 0014: Guidelines for the elderly and people with
disabilities - Auditory signals on consumer products - Sound pressure levels of
signals for the elderly and in noisy conditions. - JIS S 0031: Guidelines for the elderly and people with
disabilities - Visual signs and displays - Specification of age-related relative
luminance and its use in assessment of light. - JIS X 8341-1: Guidelines for older persons and persons
with disabilities - information and communications equipment, software and
services - Part1: Common Guidelines. - JIS X 8341-2: Guidelines for older persons and persons
with disabilities - information and communications equipment, software and
services - Part2: Information processing equipment. - JIS Z 8071: Guidelines for standards developers to
address the needs of older persons and persons with disabilities.
Korea
Telecommunications Technology Association
267-2 Seohyeon-dong, Bundang-gu, Seongnam-City, Gyonggi-do, Korea.
Tel: + 82 31 724 0114
Web:www.tta.or.Kr/English/new/main/index.Htm
- TTAS.KO-07.0050 (2007) Standard for DTV Closed Caption
System.
Spain
Asociacion Espanola de Normalizacion y Certificacion (AENOR)
Génova 6, 28004 Madrid, Spain.
Tel: +34 914 326 000; Fax: +34 913 103 172
Email: info@Aenor.Es; Web:www.Aenor.Es
- UNE 153010 (2003) Subtitling for deaf and hard-of-hearing
people. Subtitling by teletext. - UNE 153020 (2005) Audio description for visually impaired
people. Guidelines for audio description procedures and for the preparation of
audio guides. - UNE 153030 (2008) Accessibility to digital
television.
UK
British Standards Institute (BSI)
389 Chiswick High Road, London W4 4AL, UK.
Tel: +44 20 8996 9000; Fax: +44 20 8996 7400
Email: info@Bsi-global.Com Webwww.Bsi-global.Com
- BS EN 60417:1999 Graphical symbols for use on
equipment. - BS EN 61603-7:2003 Transmission systems for audio and/or
video and related signals using infra-red radiation. Digital audio signals for
conference and similar applications. - BS 700-6 (2005) Management of Inclusive
Design.
USA
American National Standards Institute (ANSI)
1819 L Street NW, Washington DC 20036, USA.
Tel: +1 212 642 4900; Fax: +1 202 293 9287
Webwww.Ansi.Org
- ANSI/INCITS 389-2005 Protocol to facilitate operation of
information and electronic products through remote and alternative interfaces
and intelligent agents: universal remote console.
Consumer Electronics Association (CEA)
1919 S. Eads St., Arlington, VA 22202, USA.
Tel: +1 866-858-1555 or 703-907-7600; Fax: +1 703-907-7675
Email: cea@ce.Org; Web:www.ce.Org
- CEA-708-D Digital Television (DTV) Closed
Captioning.
Federal Communications Commission (FCC)
445 12th Street, SW Washington, DC 20554, USA.
Tel: +1 888 225 5322; Fax: +1 202 418 2830
Web:www.fcc.Gov
- 47 CFR Part 7 Access to voicemail and interactive menu
services and equipment by persons with disabilities. - 47 CFR Section 79.1 (2004) Closed captioning of video
programming. - 47 CFR Section 79.2 Access to emergency information on
television. - 47 CFR 79.3 Video description of video
programming.
National Committee for Information Technology Standards
1250 Eye Street NW, Suite 200, Washington DC 20005, USA.
Tel: +1 202 737 8888; Fax: +1 202 638 4922
Email: Ncits@itic.Org Webwww.Ncits.Org
- Alternative Interface Access Protocol.
United States Access Board
United States Access Board, 1331 F Street, NW, Suite 1000, Washington, DC 20004-1111, USA.
Tel: +1 202 272 0080; Fax: +1 202 272 0081
Email: info@Access-board.Gov; Web:www.Access-board.Gov
- 47 CFR Part 7 Access to voicemail and interactive menu
services and equipment by persons with disabilities. - 47 CFR Section 79.1 (2004) Closed captioning of video
programming. - 47 CFR Section 79.2 Access to emergency information on
television.
References & Bibliography
A listing of publications referred to within the text or that provided significant input into the creation of these guidelines.
General Guidelines
1 INTECO (Instituto Nacional de Tecnologi´as de la Comunicacio´n), Spain, 2009,Digital Terrestrial Television (DTT) Accessibility Recommendations.
2 Consumer Expert Group, 2006,Digital TV Equipment: Vulnerable Consumer Requirements.
3 Trisha O’Connell (WGBH NCAM) & Mark Magennis (NCBI CFIT), 2009,G3ICT e-Accessibility Policy Toolkit for Persons with Disabilities: Television.
4 Royal National Institute of Blind People, Submission to Think Tank on Convergence at the Department of Culture, Media and Sport:How do we achieve accessibility in a converged world?
5 Dr. Ruth-Blandina M. Quinn, Broadcasting Commission of Ireland, 2003, Accessing Television.
Customer Equipment
6 EICTA (now DIGITALEUROPE), 2007, Digital TV e-Accessibility requirements.
7 EICTA (now DIGITALEUROPE), 2007, Industry Self-Commitment, to improve the accessibility of digital TV receiving equipment sold in the European Union, Brussels, November 30, 2007.
8 World Blind Union, 2011,WBU User Requirements for Television Receiving Equipment.
9 Royal National Institute of Blind People, 2009,Text on screen guidelines for television audiences with a sight problem.
10 Chris Schmidt and Tom Wlodkowski, WGBH National Centre for Accessible Media (NCAM) , 2003, Developer's Guide to Creating Talking Menus for Set-top Boxes and DVDs.
11 W. Bradley Fain, Georgia Tech Research Institute, 2004, An analysis of a survey of 402 participants with disabilities focusing on universal design features found in common consumer products.
Remote controls
12 Dr Jonathan Freeman, Dr Jane Lessiter, Andrea Miotto and Eva Ferrari, i2 media research Ltd. & Department of Psychology, Goldsmiths, University of London, on behalf of the Department for Business Enterprise and Regulatory Reform, 2008,A comparative study of remote control devices for digital TV (DTV) receivers.
13 Digital TV Group (DTG), 2008, D-Book v6.0 Chapter 25: Remote Control Design and Features.
14 Cardiac Project, 2009,Guidelines on remote controls.
15 Dr Jonathan Freeman & Dr Jane Lessiter, i2 media research Ltd, on behalf of Ofcom, 2007,Easy to use digital television receivers: remote control buttons and functions used by different types of consumer.
Spoken output
16 International Electrotechnical Commission, Text To Speech For Television - Part 1: General requirements.
17 DIGITALEUROPE, 2010, Text-to-Speech for TV: Specification version 0.68.
18 Digital TV Group (DTG), 2009,Implementation Guidelines and Recommendations for Text-to-Speech v.1.4.
Documentation
19 National Disability Authority, 2005,First Steps in Producing Accessible publications.
20 National Adult Literacy Agency, 2008,Plain English guidelines at a glance.
21 National Adult Literacy Agency,Simply Put.
Content Access Services
22 Peter Olaf Looms, 2010, The case for DTV access services, EBU Technical Review.
23 Peter Olaf Looms, 2010, The production and delivery of DTV access services, EBU Technical Review.
24 Peter Olaf Looms, 2010, The future of DTV access services, EBU Technical Review.
25 DTV4All project, 2008, Detailed Work Plan for the full-scale Deployment of Mature Access Services.
26 DTV4All project, 2010, Final Report on Pilot Services part 1.
27 DTV4All project, 2010, Final Report on Pilot Services part 2.
28 DTV4All project, 2008, A Shortlist of Emerging Access Services.
29 DTV4All project, 2010, Interim Report on Expert User Tests.
30 DTV4All project, 2010, 2nd Phase Emerging Access Service Demonstrators.
31 DTV4All project, 2010, Final Report on Expert User Tests of Emerging Access Services.
Subtitling
32 BBC, 2009,Online Subtitling Editorial Guidelines V1.1.
33 The Described and Captioned Media Program & the National Association for the Deaf, 1994,Captioning Key.
34 Independent Television Commission, 1999,ITC Guidelines on Standards for Subtitling.
35 Canadian Association of Broadcasters English-language Working Group on Closed Captioning Standards, 2008,Closed Captioning Standards and Protocol for Canadian English Language Television Programming Services.
36 WGBH Media Access Group, 2002, Captioning FAQ.
37 Broadcasting Authority of Ireland (formerly Broadcasting Commission of Ireland), 2007,BCI Guidelines – Subtitling.
38 Mary Carroll and Jan Ivarsson, European Association for Studies in Screen, Translation, 1998,Code of Good Subtitling Practice.
39 Ipsos UK for Ofcom, 2005, Subtitling - An Issue of Speed?
40 Rander, Anni and Peter Olaf Looms, DR, 2010, The accessibility of television news with live subtitling on digital television. Pages 155-160. Proceedings of the 8th international interactive conference on Interactive TV & Video, Tampere, Finland June 09 - 11, 2010. ISBN 978-1-60558-831-5.
41 Carl Jensema, 1998,Viewer reaction to different television captioning speeds, American Annals of the Deaf, 143(4):318–324 (1998).
42 Carl J. Jensema, Sameh El Sharkawy, Ramalinga Sarma Danturthi, Robert Burch, and David Hsu, 2000,Eye-movement patterns of captioned-television viewers, American Annals of the Deaf, 145(3):275–285 (2000).
43 D. I. Fels, J. P. Udo, P. Ting, J. E. Diamond and J. I. Diamond, 2006,Odd Job Jack described: a universal design approach to described video, Universal Access in the Information Society Volume 5, Number 1, Pages 73-81.
Audio description
44 Independent Television Commission, 2000,ITC Guidelines on Standards for Audio Description.
45 The Described and Captioned Media Program & the American Foundation for the Blind, 2008,Description Key.
46 Audio Description Coalition, 2009,Standards for Audio Description and Code of Professional Conduct for Describers, 3rd edition.
47 American Council for the Blind Audio Description Project, 2009-2011, ACB/ADP Audio Description Standards.
48 Broadcasting Authority of Ireland (formerly Broadcasting Commission of Ireland), 2007,BCI Guidelines – Audio Description.
49 Royal National Institute of Blind People, 2009,Audio Description for Children.
50 N.E. Tanton, T. Ware and M. Armstrong, BBC, 2004,Audio Description: what it is and how it works.
51 Clive Miller & Nick Tanton, 2003,Audio description user requirements.
52 DIGITALEUROPE, 2009, The Provision of Supplementary Audio Streams in Broadcast Networks.
Sign language interpreting
53 Independent Television Commission, 2002,ITC Guidelines on Standards for Sign Language on Digital Terrestrial Television.
54 Broadcasting Authority of Ireland (formerly Broadcasting Commission of Ireland), 2007,BCI Guidelines – Irish Sign Language.
Customer Service
55 Department of Public Expenditure and Reform (Ireland), 1997,Quality Customer Service (QCS) Initiative.
56 World Blind Union (WBU), International User Requirements for Television Receiving Equipment.
57 David Douthit, Michael Flach and Vivek Agarwal, 2011, Accenture,A Returning Problem Reducing the Quantity and Cost of Product Returns in Consumer Electronics. 2011.
Viewer Experience
58 Ofcom, 2009, Digital Lifestyles: Hesitants, Resistors and Economisers.
59 Evans, E. J. And Pearson, R, 2009.Boxed Out: Visually Impaired Audiences, Audio Description and the Cultural Value of the Television Image. Participations: The Online Journal of Audience Studies, 6(2).
60 Professor Roberta Pearson and Elizabeth Evans, University of Nottingham, Institute of Film and Television Studies (Commissioned by the Royal National Institute of Blind People), 2008, Boxed Out: Television and people with sight problems.
61 Leen Petre´ and Edward Chandler, Royal National Institute of Blind People, 2009, Research into Digital Television: Analysis of a 2007 survey on the user habits and preferences of blind and partially sighted people, ISBN-10: 1444500333, ISBN-13: 978-1444500332.
62 Ofcom, 2008, People with visual impairments and communications services.
Miscellaneous
63 Department for Culture, Media and Sport (UK), 2005,Report of a Digital Switchover Technical Trial at Ferryside and Llansteffan.
64 National Disability Authority, 2006,IT Procurement Toolkit.
65 Gaymu, J., Ekamper, P., & Beets, G., 2008, Future trends in health and marital status: effects on the structure of living arrangements of older Europeans in 2030. European Journal of Ageing, 5, 5-17.
66 Office for Disability Issues (ODI), 2011,Commissioning accessible video.