Public access terminals

These guidelines cover all information and services delivered by means of public access terminals. Public access terminals include (but are not limited to):

• ATMs (automated teller machines)
• Information kiosks
• Ticket vending machines
• Information displays (e.g. flight information)
• Point of sale customer card payment systems
• Card door entry systems

If the product or service combines a public access terminal with other technologies, then also refer to the guidelines for those other technologies. For example, if you are using a public kiosk to deliver web-based services or HTML content, you should also follow the web accessibility guidelines.

• Guidelines for public access terminals accessibility
• About public access terminals accessibility
• Testing checklist for public access terminals accessibility

How to use the guidelines

1. If you are new to accessibility in general:

Read the section what is accessibility?
This tells you what is meant by "accessible" and "inaccessible", who it affects and how. It describes the benefits of accessibility for users, producers and service providers.

2. If you are new to public access terminals accessibility

Read the section about public access terminals accessibility
this describes the general requirements for the design of accessible public access terminals and the difficulties faced by users.