Whether it’s a website, mobile app, online form, video, document or learning platform, good digital design should enable all people to access information and complete tasks confidently and independently.
Universal Design for digital is not just about accessibility compliance. It is a people-centred approach that focuses on creating better experiences for everyone. Features such as clear navigation, readable content, captions, keyboard access and flexible ways of interacting with digital services can make technology easier and more enjoyable to use for all.
Our Digital & Communications resources
Customer Communications Toolkit
A practical guide to creating communications that are accessible, understandable and user-friendly. The toolkit covers written, spoken, signed and digital communication, with guidance on web content, online forms, content design and accessibility best practices.
Web Accessibility Techniques
Practical advice on designing and developing accessible websites and mobile applications including guidance on accessibility requirements, techniques for designers and developers, accessible procurement, training materials and recorded webinars on key accessibility topics.