Products, Services & Systems

From products and public services to complex ecosystems, Universal Design helps create experiences that work for all. By designing with people, communities and the planet in mind, organisations can create connected services that are easier to access, use and navigate for the entire user journey. 

Universal Design recognises that people rarely interact with a single product or service in isolation. Instead, they move through connected systems involving digital services, physical environments and people. By involving users throughout design and understanding how products, services and systems connect, organisations can create experiences that are more inclusive, sustainable and effective for everyone.

Our Products & Services Resources

Participation Matters 

Practical guidance on meaningful participation and co-design with disabled people, helping organisations create better outcomes through lived experience. 

EN17161 Design for All 

This standard helps organisations integrate Universal Design into policies, processes and product or service design and development, supporting inclusive outcomes from concept to delivery.