When installing a new Changing Places Toilet, training should take place for staff to inform them of the benefits and management procedures for the facility (for example, the diversity of potential users of a Changing Places Toilet, operation of equipment, suitable cleaning products, troubleshooting, sling compatibility with the hoist). Staff training should include awareness that that some users may not be wheelchair users and some users may have non-visible disabilities[1].

Information on the Changing Places Toilet should also be provided as part of regular on-going Disability Awareness Training to ensure that all staff are aware of the accessibility issues faced by disabled people, and know the relevant management procedure of the building, for example, staff are aware of where the key is stored for the accessible or Changing Places Toilet, if applicable.

Manual handling training is a requirement for people transferring disabled users/people with disabilities.  Staff should be trained to understand that they should not assist in transferring of users or helping users within the Changing Places Toilet (unless the staff member is a Carer or Personal Assistant to the user). This is to prevent accidents, and the risk of injury. Staff should be trained to record any maintenance or operations issues in a comprehensive log and how to escalate issues to management.