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  • National Disability Authority
  1. Home
  2. Communications & Digital
  3. Customer Communications Toolkit for Services to the Public - A Universal Design Approach
  4. Customer Communications Toolkit – A Universal Design Approach (Browsable)
  5. Digital
  6. Web Content Accessibility Guidelines (WCAG) 2.1

Web Content Accessibility Guidelines (WCAG) 2.1

Customer Communications Toolkit – A Universal Design Approach (Browsable)

  • Foreword
  • Introduction
  • Glossary of Terms
  • Written Communication
  • Spoken and Signed
  • Digital

    • Web Content Accessibility Guidelines (WCAG) 2.1

    • Writing for the Web
    • Content Quality
    • Links and Microcontent
    • Titles and Descriptions
    • Designing and Developing Usable Websites
    • Online Forms
    • Error messages
    • Password and Login Details
    • Time-out Messages
    • CAPTCHAs
    • Search
    • Multimedia, Images and Colour
    • Accessibility based on WCAG 2.1
    • Mobile Web Content and Apps
    • Accessibility Statements
    • Apps for Smart Phones and Devices
    • Email and Newsletter Guidance
    • Accessible Documents
    • Telephone Based Systems
    • SMS Based Communication
    • Social Media Guidance
  • Communication Design Question Sets

Public bodies should achieve AA level conformance with the latest WCAG guidelines.

Learn More

Find out more about the Code of Practice on Accessibility of Public Services and Information Provided by Public Bodies.

Find a four-part webinar series on Web Accessibility developed by the Irish Computer Society (ICS) in partnership with the Centre for Excellence in Universal Design (CEUD).

Tools

The World Wide Web Consortium (W3C) provides a list of web accessibility evaluation tools.

  • About Universal Design
  • Definition and Overview of Universal Design (UD)
  • History of Universal Design
  • Benefits and Drivers
  • Policy and Legislation
  • Standards
  • Universal Design of Products and Services
  • Universal Design Approach
  • Awards
  • The 7 Principles
  • News & Events
  • Overview of Built Environment
  • eLearning Module - Buildings for Everyone: Central Bank of Ireland
  • Building for Everyone
  • Housing
  • Early Learning and Care Settings
  • Residential Long Term Care Settings for Older People
  • Walkability Auditing
  • Shared Space
  • Shared Educational Campuses
  • Universal Design Guidelines for Changing Places Toilets
  • Built Environment CPD
  • Overview of Communications & Digital
  • Web and Mobile Accessibility
  • ICT Research and Guidelines (Archived content)
  • Customer Communications Toolkit for Services to the Public - A Universal Design Approach
  • European Accessibility Act
  • Overview of Education
  • Primary Level Education
  • Secondary Level Education
  • Third Level Education
  • Continuous Professional Development
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  • Copyrights
  • Disclaimer
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  • Accessibility Statement
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The National Disability Authority

The National Disability Authority (NDA) is the independent statutory body that provides information and advice to Government on policy and practice relevant to the lives of persons with disabilities. The NDA assists in the co-ordination of disability policy, and also promotes Universal Design through the Centre for Excellence in Universal Design.

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